Our On-Site Structure: Meet The People Who Make It Happen

Every shift we run – whether that’s a festival, event or hospitality shift – has a robust team dedicated to making things run smoothly. The benefit? For clients, this takes the stress off your shoulders. And for staff, this provides some fantastic opportunities for progression. 

Here, we speak to Grace and Chloe – our office-based operations assistant and staffing team – to explain how it works and how you can get involved…

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Our on-site structure 

We don’t randomly place our people in shifts and hope for the best. We have a specific structure in place to ensure everything runs smoothly for both clients and staff alike. For example, the general bar staff we deploy report to our bar managers, who then report to what we call our on-site staffing team (more on this later).

Whether you’re planning a large event or you need help running your hotel bar, this on-site structure generally remains the same. With defined roles and clear lines of authority, you never have to lift a finger. Our staff will manage everything for you so that you can focus on more important matters – like the event itself! 

“At hap, we have always thought of ourselves as staffing partners with our clients. Their problem is our problem and vice versa.”
Kieran Porter, Operations Director at hap 

For staff, this means you know your responsibilities and who to turn to from the very moment you step foot on-site. Each shift is carefully orchestrated by our office-based managers and staffing team so the general bar staff know exactly what they’re doing. 

Overseeing all of this from one shift to the next is our office team, headed up by Grace and Chloe. Let’s take a closer look at their specific roles… 

The on-site staffing team

What do we mean when we say ‘on-site staffing team’, you ask? We mean operations staff! Their role is to sign staff in as they arrive, ensure they’re in the right place (and doing the right thing!), communicate with bar managers, and ultimately oversee all on-site processes and functions. Our teams include a mix of senior and junior ops staff, as well as runners, to guarantee event success. 

Of course, none of this would be possible without our lovely operations assistant, Grace. She’s responsible for hiring and allocating the on-site staffing team for festivals, events and hospitality venues. If the need arises, she’ll even book accommodation and plan travel for the staffing teams prior to their shift. 

The bar managers 

Unlike our on-site staffing team, you’ll likely already be aware of what a bar manager’s role entails. If you don’t, they’re essentially responsible for overseeing and leading the bar staff team, managing day-to-day operations, and creating a safe and fun environment for both staff and customers. They genuinely make hosting world-class events effortless… 

How do we get them on-site? With the help of our staffing manager! Chloe is in charge of hiring bar managers for festivals, events and hospitality businesses. She ensures they’re fully prepared with all the relevant information they need for their shift to ensure everything goes off without a hitch. 

Need staff, or want to get involved?

Now that you know what a typical hap team looks like, you may be wondering how to get involved. If you’re interested in working as a bar or staffing manager at many of the exciting events and venues we supply, we’ve got you covered! Email us today at managers@hapgroup.co.uk with a brief description of your experience, location, availability and why you’d be suited to the role. 

Are you an events organiser or hospitality operator looking for top talent? Get in touch with us today and let’s start discussing your individual requirements.

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