Student to Supervisor: Ellie’s Career growth at hap Solutions


At hap, we’re always proud to see our team members grow and progress, and Ellie’s journey is a perfect example of this.

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Ellie first joined us as a Staff Support Agent during the 2021 festival season, all while balancing her studies in Psychology at university. From the beginning, she demonstrated exceptional customer service skills and a keen eye for detail, quickly standing out for her dedication and professionalism.

From Seasonal to Full-Time

Throughout her time at university, Ellie returned to work with us each summer, consistently proving her commitment and hard work. It was no surprise when she took on a full-time position with us. Ellie’s full-time role allowed her to use her people management skills and the knowledge she gained over the years. She quickly settled into the role of Staff Support Supervisor, and her ability to manage a team and her understanding of the job’s responsibilities impressed everyone.

A Natural Fit for HR

During her time as Staff Support Supervisor, Ellie faced various HR-related queries. This exposure sparked her interest in HR and employment law, motivating her to apply for a role in our HR department. In October 2024, Ellie officially took on the Staff Support Supervisor & HR assistant position.

Looking Forward

Ellie is thrilled to take on her new responsibilities, and her dual role allows her to combine her passion for HR with her ongoing support for the staff support team. We’re excited to see where Ellie’s career with us will take her next!

Jamie, Head of Staff Support and Onboarding, shared, “Ellie’s dedication and growth have been inspiring. She’s continually shown a strong commitment to the team, and we’re excited to see her thrive in her new role.”

With her growing HR expertise and ongoing support for our staff, Ellie’s future at hap Solutions looks bright. We are proud to have her on board and look forward to watching her career flourish even further!

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